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telent provide new customer information display board at Euston

27 JUNE 2014 – telent have implemented the installation of the new Customer Information System (CIS) mainboard at Euston Station. The contract, awarded to telent by Network Rail in October 2013, also required telent to provide safety improvements for staff when working on the screens, all with minimal disruption to passengers.

The CIS mainboard comprises 17 screens, is 40 metres long, 2.5 metres high and is located 6m above the concourse. It provides real time departure information to over 71 million people each year. telent worked with Infotec, Atos Worldline, Heightsafe Systems and Stead & Wilkins, to develop the detailed design which, as well as meeting technical requirements, allowed migration to the new equipment without impacting on Euston’s operational requirements.

Prior to implementation, parallel data feeds for the new and old screens enabled the site team to check the correct information was being displayed. The site team made use of the Heightsafe restraint system to prevent staff working in the void behind the screen from falling.

The installation and commissioning was completed over a two week period in the early hours of each morning. The screens were installed from the rear by telent staff working with engineers from Infotec, Atos Wordline and Network Rail, as one team, to complete the installation.

Dean Price, Head of Deliver – Station Communications, telent said, “The project was successfully completed as planned in March 2014. All partners in the project worked well together to change the displays without any impact whatsoever on the travelling public, or the operation of Euston station.”

Stuart Wyatt, Project Manager – Network Rail said, “Euston Station is one of the most important stations on the London North Western Route. The mainboard at Euston provides our railway customers with vital information for their journey. Any disruption in providing this information would have a direct impact to the customers’ experience. telent has undertaken the changeover from old to new seamlessly, going somewhat unnoticed by the public.”

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